We understand that when it comes to the safety and well being of your pet, many questions will arise. In this section, you will find answers to the most common questions regarding pet fencing and pet containment systems. Click on any of the link beside each question see the answer.
If the answer to your question is not here or you need additional information, please contact Fido's Fences, Inc. directly. We welcome your questions.
Troubleshooting Common Pet Containment System Problems
My dog is breaking through the fence – what's wrong?
- First, check that the collar is adjusted properly. The metal probes must be in contact with the dog's skin for the system to work. The collar must be snug enough to keep the probes touching the skin – not just the fur! – at all times, even when your dog lowers his head to eat, drink or sniff.
- If the collar is tight enough, check out your battery. You can easily test your battery by taking the collar off of your dog and holding it close to the perimeter wire, and listening for the warning beep. Remember to hold the collar close to the ground – it needs to be at dog height, not your height, to function. We recommend replacing your batteries every 3 months (every 6 months for DogWatch® brand systems) for best results. Consider a Fido's Fences Battery Subscription Plan to ensure you always have a fresh battery when you need it.
- If you're not sure if your receiver is working, remove it from your dog and take it to the fence boundary. Hold the receiver at the dog's height (not your height!), and listen for the warning beep. If the receiver beeps, everything is working fine. If you do not hear the beep, check your battery and receiver next.
- If the receiver is working and the collar fits properly, you may need to increase the correction level on the receiver. Depending on your system, you may need to contact your local dealer for assistance.
- If the collar doesn't beep when you test it and you're sure you have a good battery, you may have a break in the fence wire. The wire is very sturdy but can be susceptible to breaks, especially if you've had construction or landscaping done recently, your area is prone to underground pests, or you've had a lot of bad weather. Give us a call if you suspect a wire break – we'll send one of our technicians to check it out as soon as possible.
- You may need to increase the range of the signal field. Especially for a large dog, if the field is too small, the dog may be able to pass through it too quickly for the correction to have an effect. Adjust the transmitter to increase the field area (distance of the correction from the fence wire).
- After adjusting the correction level, you need to communicate this to your dog to prevent future escapes. You never want to intentionally lead your dog into the field, but the dog needs to experience the correction in order to understand the boundary. The best way to accomplish this is to take him into the area where the breakouts are occurring, and use a distraction to allow him to be tempted to cross the fence boundary, where he will receive a correction. As soon as he receives the correction, lead him back towards the house and praise him for going the right way.
With proper training and fully functioning equipment, dogs rarely if ever escape. If you continue to have problems after taking these steps, contact us for refresher training for your dog.
If you suspect a problem with your transmitter, try these troubleshooting steps:
- Check the outlet to make sure it is working properly by plugging in some other electrical item and testing.
- If outlet is working properly, then check the transformer (plug) for the system and the lightning protection device (surge protector). For maximum protection against power surges, it is important that the surge protector be properly grounded. This part of the system protects the transmitter from damage due to lightning power surges. If there were storms in your area, a power surge may have damaged the equipment.
- If all else is good, the transmitter may have malfunctioned. Call your local dealer or the manufacturer for repair of a replacement.
I'm testing my receiver in the fence boundary but it just stops working. Why?
Remember that your receiver has a safety shut-off in case your pet gets stuck in the correction area. After a certain amount of time, the receiver will turn itself off. This protects your pet from excessive correction levels. Just remove the collar from the fence area and try again.
How should the collar fit on my dog?
In order to function properly, the metal prongs on the receiver must be in contact with the dog's skin. You should be able to fit one finger in between the receiver prongs and the dog's neck. If you can fit more than one finger, it's too loose and the dog can avoid the metal prongs simply by lowering his head. Dogs quickly learn how to avoid the correction while going wherever they want! If this happens, simply tighten the collar and re-train your dog. Once your dog realizes the correction is back in place, escapes should stop.
My dog has sores on his neck from the collar, did the shock cause that?
Absolutely not. The correction from the receiver collar is not nearly enough to injure your dog. Bald spots on your dog's neck are a result of the rubbing of the metal prongs against the skin. Just like with humans, different dogs may have different tolerance levels for contact with metal.
If you notice irritation around the contact point, we recommend removing the collar when the dog is in for the night, and replace it again in the morning. DO NOT loosen the collar – while this might seem to make your dog more comfortable, in the long run this will keep your pet containment system from functioning properly. If the irritation does not subside, consult your veterinarian.
What is a "Partial Break"?
Partial breaks often occur when a previous wire break was fixed with electrical tape, or when the wire corrodes or degrades. Electrical tape works as a quick temporary fix for a wire break, but not long-term - over time will allow water to corrode the wire, so that the wire will need to be replaced. To fix a wire break, call your local pet containment system dealer or go to your local hardware store to purchase "direct bury splices." These splices will safely and permanently fix wire breaks.
What is a Fido's Fences brand pet containment fence?
The Fido's Fences Inc. hidden dog and cat fence is a pet fencing system that uses an electronic radio signal to keep your dog WITHIN a designated containment area, such as a yard; or OUT of an area, such as a swimming pool, patio, or garden. Our pet containment fences also work in the interior of your home to keep your pet off a couch or away from a kitchen counter.
How does it work?
A hidden wire, buried underground, carries the harmless low-level radio signal around the containment area. Your dog wears a receiver on a collar that emits a mild stimulation, or correction, when he gets too close to the designated area. With an indoor dog containment fence, the hidden wire runs around your couch or other containment area and is not visible to the eye.
Will the pet fencing system work for more than one pet?
Yes. There is no limit to the number of pets our hidden pet fencing can protect at one time. Each pet will need his or her own receiver collar, and new animals must be trained.
What if my house loses electrical power?
An auxiliary power, available separately or included in certain packages, can supply provides hours of power to your electronic pet containment system until your household electrical service is be restored.
What if I move?
Once you purchase the pet containment system, you may expand it or take it with you when you move. Your pet will require re-training.
Is my yard too small / too big for a hidden fence?
Our systems have been successfully installed on properties ranging from small urban yards to large orchards. The system is very customizable to meet your unique needs.
How big an area will the system cover? What kinds of areas will it cover?
Fidos Fences Inc. offers models that can cover properties with up to 4,000 feet of wire. You can contain your pet in or out of most anywhere, including interior features of your home such as couches, dining rooms, and counter tops. Contact us for a free consultation and estimate with a trained professional pet consultant.
How old does my dog have to be to be ready for a pet containment system?
As a general guideline, your pet should be at least 4 months old. However, some dogs may mature earlier than others because of breed, size or disposition. If your pet can follow the three basic commands of come, sit, and stay; they may be ready for a Fido's Fence™ brand pet containment system. When our pet consultant meets with you and your pet, he or she will evaluate your dog and make a recommendation as to when training should begin.
Will a system work with any pet?
Our systems work with cats and dogs of all breeds, ages, and sizes. However, this type of product is not intended for use with animals that have a history of aggressive behavior.
Will the stimulation from the collar hurt my pet?
Absolutely not! The type of stimulation used by the hidden fence system has been used in dog training for over 40 years, and has stood the test of time as a safe and effective means of behavior correction. All hidden pet fence systems emit a correction that is less than 25% of the energy found in a static electricity shock that most people have experienced. The amount of correction can be adjusted so that a dog receives the appropriate level of stimulation for its size. Our products are used and recommended by veterinarians.
Can my dog get out of the containment area?
With proper training, this will rarely happen. If your pet does get out, immediately check to make sure the collar is on securely. On our new receivers, check the status light. You may also increase the range of the signal to keep the pet further from the electronic pet fence or increase the correction level. Perhaps due to recent landscaping, there is a break in your underground wire. There are many ways to adjust your Fido's Fences brand pet containment system. Contact our professionals to ensure an immediate resolution of all issues.
I think my fence is broken. What should I do?
- If it's been 3 months or more since you changed the battery, that may be your problem. Change the receiver battery first and see if that fixes the problem.
- If you've recently changed the battery or the system still isn't working after you install a fresh Fido's Fences battery, check whether the collar is tight enough. If you can fit more than one finger between the dog's neck and the receiver prongs, it is too loose.
- If the transmitter for your fence is making a loud noise (alarm), there is probably a break in your fence wire. Wire breaks are usually a result of recent work on your property like landscaping, tree planting or removal, installation of a regular fence, etc. That would be the best place to start looking for the break in the wire.
- If the transmitter is making a loud noise intermittently – stopping and starting – this usually indicates a partial break in your fence wire. A technician will only be able to diagnose and repair this if they are at the property when the alarm is sounding.
Are your batteries really compatible with my Invisible Fence® receiver?
Yes, they really are. Our replacement batteries are 100% guaranteed to work with your Invisible Fence® brand receiver, including R21, R51, Microlite™, Platinum, Basic, Mink, and Titanium models. Unlike other aftermarket batteries, our battery also works with the R22 receiver. The battery cell is identical in type to the one used in the Invisible Fence® battery, and our battery casing is engineered to perfectly fit all of these models of receiver collar.
Do Fido's Fences batteries last as long as other brands?
We've thoroughly tested our battery against our competitors' batteries in identical equipment, and we find that the Fido's Fences brand battery consistently lasts as long or longer than its competitors.
How can they be so much cheaper?
Because you buy Fido's Fences brand batteries directly from us, the manufacturer, you can save 50% or more on compatible batteries. Invisible Fence® sells batteries and equipment through a network of distributors and dealers nationwide, so by the time the batteries get to you, they've been marked up by at least 2 or 3 middlemen.
I heard that using an aftermarket battery could void my receiver warranty, is that true?
Not only is it false, it would be illegal under U.S. Federal antitrust laws. Manufacturers are legally prohibited from forcing their customers to also buy their brand of supplies or accessories in order to maintain the warranty. Think about it – what if Sony required everyone who bought a Sony product to only use Sony brand batteries in their products, or else they wouldn't honor the warranty? That would never happen, because it's illegal, and also because customers would never stand for it.
We've seen cases on discussion forums where some hidden fence system dealers warn customers that using less expensive aftermarket batteries "may" void their warranty; however, we have never heard of an actual case where the warranty was actually voided.
If you have an equipment failure that should be covered by warranty and your dealer will not honor it because you're a Fido's Fences customer, let us know. We'll be very interested to hear from you.
Could your batteries make my receiver to break?
At Fido's Fences, we work hard to ensure that each battery we manufacture exactly matches the specifications of the product for which it is intended. We've sold a lot of batteries over the last few years, and haven't been informed of a single case where one of our batteries caused a receiver failure. Usually what we hear is that the batteries got there faster than anticipated, worked perfectly, and saved the buyer a lot of money. In the unlikely event that you're the first one to have that problem, contact us immediately. We'll work with you to correct the problem.
How often do the batteries need to be replaced?
This depends on the type of battery, so you should check your instructions. For most Invisible Fence® brand systems, the manufacturer recommends a new battery every 3 months for best results. Remember, consistency is key to proper training and containment. If your dog is able to cross the fence boundary because of a battery failure, you'll need to re-train him, and you can expect that your dog will be testing that boundary far more often in the future.
How long can I store unused batteries?
Our batteries have a shelf life of up to 5 years. We recommend that batteries be stored in the original packaging. Remember if you leave batteries in the receiver collar, they will run down in a few months, regardless of whether you're using the collar.
What's a Battery Plan?
As a convenience to our customers, we offer the Fido's Fences Battery Plan to take the guesswork out of battery replacement. For the most effective pet containment, it's important that your dog never be able to cross the fence boundary because of a failure in the receiver collar. If the battery runs out, your dog will quickly learn to ignore the fence – which means you'll have to re-train your pets to stay safely contained. With a Fido's Fences battery plan, you will receive a replacement battery by mail every three months – reminding you when it's time for a fresh battery, and ensuring that you always have one on hand when you need it.
How does my dog learn where the boundary is?
Fido's Fences has developed a training routine that is simple and effective in introducing an animal to the system. If you elect to have your system installed by our professional staff, our pet consultants will train your pets to recognize their containment area through a combination of voice commands and visual flags that are set inside the hidden fence. With training, the dog and/or cat soon remembers the placement of the flags and is taught to stay within the containment area. During the training period, flags are gradually taken away. If your pet goes to within 5-10 feet of the boundary, he will first hear a warning sound. If the dog reaches the boundary, he will receive a mild correction.
How long does a training session last?
Remember that a dog's attention span will only allow for a training session of about 15 minutes.
How can I make training easier on my dog?
Thorough training is key to keeping your pet safe and contained. Just as with any new rule or command you introduce to your dog, create the proper environment for a pleasant learning experience. Consistency is the key to successful training, so don't allow the dog to cross the fence boundary for any reason once you've begun training. Keep up with scheduled training sessions until your dog is fully trained. Incorporate distractions such as a neighbor, children, joggers, or dog walkers into the training - after all, you'll be counting on the fence system to contain your pet even when there's something interesting passing by!
How long until I can leave my dog unattended?
It usually takes 4-5 days of training to introduce the system to your dog, but we recommend supervising the dog until you are completely confident he will stay contained. Every dog is different, but as a general rule of thumb, after about 2 weeks of supervision you may start leaving your dog unattended for short intervals. Start with about 15 minutes and gradually increase the time.
Can I train more than one dog at a time?
If you have more than one dog, we recommend that you train them separately. It might take a little more time at the outset but in the long run, it will be a time-saver as each dog will learn much more quickly.
My dog seems really nervous about the pet containment system. What should I do?
How well your dog will adjust to the system depends on his personality. This is a completely new experience, and it takes some getting used to, and it takes some dogs longer to adjust than others. If your dog is nervous, take more time to train to make sure he adjusts well to the system. This means more days of training, with a much shorter period of fence training accompanied by a longer period of play time (on a leash) in the permitted area. It is just as important to teach the dog where he can safely go and play as it is to teach him the limits.
Remember that if you're anxious or worried about relying on the pet containment system, your dog will be anxious too; so if you're having trouble with the process, consider hiring an experienced professional obedience trainer to get you started. Keep the sessions very positive and give the dog plenty of praise!
It's been a few days since we started training but my dog still won't leave the house. Now what?
Some dogs take a little more time to get used to the new system. Here are a few steps you can take to help him/her be more comfortable.
- Bring your dog out to the farthest point in the yard from the door, about 10' inside of the training flags, even if your dog is pulling on the leash and trying hard not to go there. Drop the leash and watch him/her run straight back to the house. Grab him/her and do that again… and again… and again. This may get boring, but repetition is the key. You will soon notice that every time you drop that leash, it's taking a little longer for your dog to return to the house... and eventually, he'll probably get distracted by something interesting along the way. Make sure you do this in different places in your yard. The more you do this exercise, the more comfortable he/she will be with the outside boundaries.
- Bring your dog's favorite toy outside, and play together. Your dog will feel reassured by your attention and presence, and will learn to move freely within the boundaries. Be careful during this time to keep the dog safely away from the fence boundaries, since an inadvertent correction during playtime will cause your dog more anxiety.
- Bring your dog's favorite treat outside. Praise and reward your dog every time he/she moves further from the house (e.g., every 10 feet).
Can I take the collar off when my dog is inside?
We recommend that you leave the receiver collar on the dog at all times during the day, to ensure that your dog will stay contained in the event of an accidental "escape" into the yard. We do, however, strongly recommend that you remove the collar at night in order to let your dog's skin breathe and recover from any irritation.
About Fido's Fences Inc.
How long have you been in business?
Fido's Fences was founded in 1989. We have completed over 15,000 pet containment system installations on Long Island, and we offer our own brand of pet containment system equipment including aftermarket batteries, surge protectors and more nationwide.
Is there a guarantee?
Yes. Rest assured that with any purchase from Fido's Fences, you are covered by a 30 day money-back guarantee – if you are not completely happy with any product you purchase from us, you may return it within 30 days for a full refund.
We offer a lifetime equipment warranty on our professionally installed outdoor systems. There is also a 1-Year pet containment guarantee. If your pet is the one we discover we simply cannot contain, then we will refund your money. It hasn't happened yet, but we're always on the lookout!
Batteries are guaranteed to work with the listed compatible systems. If you have a problem with your battery order, contact our Support Team to troubleshoot your system and if needed, we'll send a new battery to you immediately.